Return & Exchange

Return & Exchange Policy

At KHAVANA, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Exchange Policy

We offer 7-day exchanges from the date your order is delivered.

Your item is eligible for exchange if:

  • It is unused, unwashed, and unworn.

  • All original tags and packaging are intact.

  • It is returned in its original condition.

  • You provide your order number or proof of purchase.

Exchange Is Available For

  • Defective or damaged products

  • Wrong item received

Return Policy

As a growing online clothing brand, we currently do not offer returns for change of mind or preference.

However, if you receive:

  • A damaged item

  • A defective product

  • The wrong product

Please contact us within 48 hours of delivery with clear photos or a short video. After verification, we'll arrange a replacement or provide an appropriate solution.

Non-Exchangeable Items

For hygiene and quality reasons, we cannot accept items that:

  • Have been worn or washed

  • Are stained, damaged, or altered after delivery

  • Do not have their original tags or packaging

  • Are marked as Final Sale or Clearance (if applicable)

Exchange Process

  1. Contact our customer support within 7 days of receiving your order.

  2. Share your order number along with photos or a short video (if required).

  3. Once your request is approved, we'll guide you through the exchange process.

  4. After we receive and inspect the product, your replacement will be dispatched.

Shipping Charges

  • If KHAVANA sends the wrong or a defective product, we will bear the exchange shipping cost.

Need Help?

If you have any questions regarding your exchange request, our customer support team is always happy to assist you.

CONTACT 

WhatsApp: 0303-2777812

Phone: 0303-2777812

Email: Khavanaofficial@gmail.com