Privacy Policy

Privacy Policy

Effective Date: July 1, 2026

At KHAVANA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

  • Full name

  • Email address

  • Mobile phone number

  • Shipping and billing address

  • Order and purchase history

  • Payment details (processed securely through our payment partners; KHAVANA does not store complete payment card information)

  • Device information, browser type, IP address, and website usage data

When We Collect Your Information

We collect information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact our customer support

  • Participate in promotions, surveys, or giveaways

  • Browse or interact with our website

How We Use Your Information

Your information helps us provide a better shopping experience. We may use it to:

  • Process and deliver your orders

  • Verify and manage your purchases

  • Contact you regarding your order or delivery

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional emails, offers, and new collection updates (you may unsubscribe at any time)

  • Prevent fraud and maintain website security

  • Comply with applicable legal obligations

Payment Security

Payments made through our website are processed using trusted and secure payment providers. Sensitive payment information is encrypted during transmission using industry-standard security technologies. KHAVANA does not store your complete debit or credit card details on its servers.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse. While no online system can guarantee absolute security, we continuously work to safeguard your data using commercially accepted security practices.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic and performance

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you information about new arrivals, exclusive offers, and special promotions. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us.

Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies. When your information is no longer required, it will be securely deleted or anonymized.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data where legally permitted

  • Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and analytics providers. These services operate under their own privacy policies, and KHAVANA is not responsible for their privacy practices.

Changes to This Privacy Policy

KHAVANA may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our official customer support channels listed on the KHAVANA website.