FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collection, select your favorite product, click Add to Cart, and proceed to Checkout. Fill in your delivery details and complete your order.

2. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan. Additional payment options may be introduced in the future.

3. Do you deliver all over Pakistan?

Yes! KHAVANA delivers to most cities and towns across Pakistan through our trusted courier partners.

4. How long does delivery take?

Orders are usually delivered within 4–7 business days, depending on your location and courier service.

5. How can I track my order?

Once your order is dispatched, you'll receive your tracking details so you can monitor your shipment.

6. Can I cancel my order?

If your order has not been dispatched yet, please contact our customer support as soon as possible. We'll do our best to assist you.

7. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or a short video. We'll review your request and arrange an appropriate solution.

8. Do you accept returns?

At this time, KHAVANA does not offer returns for change of mind or personal preference.

9. Do you offer exchanges?

Yes. We offer exchanges within 7 days of delivery only if you receive a damaged, defective, or incorrect product. The item must be unused, unwashed, and returned with its original tags and packaging.

10. Are the product photos real?

Yes. We strive to use accurate, high-quality product images so you receive an item that closely matches what you see on our website. Please note that slight color variations may occur due to different screen settings and lighting conditions.

11. How can I contact KHAVANA?

You can reach our customer support team anytime through our contact page or by email or whatsAPP at

WhatsApp: 0303-2777812

Email: Khavanaofficial@gmail.com

12. Is my personal information secure?

Absolutely. We take customer privacy seriously and use secure technologies to protect your personal information. Your data is never sold or shared with unauthorized third parties.

13. Will I receive an order confirmation?

Yes. After placing your order, you'll receive an order confirmation. Once your parcel is dispatched, you'll also receive shipment updates.

14. Can I order multiple products together?

Yes! You can add multiple items to your cart and place them in a single order.

15. Didn't find your answer?

We're always happy to help. Contact our support team at